MediaSilo experienced a critical incident on October 8, 2020 affecting Web Application and iOS App and 1 more component, lasting 7h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 08, 2020, 11:36 AM UTC
SHIFT is inaccessible due to an upstream service provider experiencing connectivity issues when attempting to access our services. Our engineers are currently working on solutions to restore uninterrupted access.
- identified Oct 08, 2020, 12:07 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 08, 2020, 04:22 PM UTC
Our engineering team has deployed a fix which will restore service for all requests except for SafeStream watermarking. We are continuing to work toward a solution for SafeStream.
- monitoring Oct 08, 2020, 04:44 PM UTC
A fix for SafeStream has been deployed. We can confirm that all features of SHIFT are functioning properly. Our engineers are continuing to monitor the service to prevent any further interruptions.
- resolved Oct 08, 2020, 06:55 PM UTC
This is resolved.