MediaSilo incident

Page Loading Delays

Critical Resolved View vendor source →

MediaSilo experienced a critical incident on December 17, 2020 affecting Web Application and MacOS Application and 1 more component, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2020, 10:15 PM UTC
Resolved
Dec 18, 2020, 03:23 AM UTC
Duration
5h 8m
Detected by Pingoru
Dec 17, 2020, 10:15 PM UTC

Affected components

Web ApplicationMacOS ApplicationWindows ApplicationSafeStream

Update timeline

  1. investigating Dec 17, 2020, 10:15 PM UTC

    We can confirm that SHIFT is experiencing elevated error rates that are causing pages to load slowly or be unresponsive. Our engineers are currently investigating the cause of this.

  2. investigating Dec 17, 2020, 10:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 17, 2020, 10:33 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 17, 2020, 11:15 PM UTC

    Response times are currently improving. Our engineering team is still working to resolve the underlying issue.

  5. monitoring Dec 17, 2020, 11:42 PM UTC

    Response times have returned to normal. Our engineering team is closely monitoring to prevent any further service interruptions.

  6. resolved Dec 18, 2020, 03:23 AM UTC

    This has been resolved.