MediaSilo experienced a minor incident on December 18, 2020 affecting Web Application and MacOS Application and 1 more component, lasting 6h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2020, 07:47 PM UTC
We can confirm that SHIFT is experiencing elevated error rates that are causing pages to load slowly or be unresponsive. Our engineers are currently investigating the cause of this.
- investigating Dec 18, 2020, 08:48 PM UTC
An upstream provider experienced service degradation which slowed file previews and video playback for many users. The service provider has confirmed resolution. Our engineers are monitoring closely to ensure that there are no further interruptions to service.
- monitoring Dec 18, 2020, 08:49 PM UTC
An upstream provider experienced service degradation which slowed file previews and video playback for many users. The service provider has confirmed resolution. Our engineers are monitoring closely to ensure that there are no further interruptions to service.
- monitoring Dec 18, 2020, 09:58 PM UTC
An upstream service provider has confirmed service degradation in one zone which caused certain features to load slowly or to be unresponsive. Our engineering team has moved all resources to other zones and can confirm all features are operating normally. They are monitoring closely to ensure that there are no further interruptions.
- monitoring Dec 19, 2020, 02:26 AM UTC
This has been resolved.
- resolved Dec 19, 2020, 02:26 AM UTC
This has been resolved.