MediaSilo incident

Authentication and Playback Errors

Minor Resolved View vendor source →

MediaSilo experienced a minor incident on January 29, 2021 affecting Web Application and MacOS Application and 1 more component, lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2021, 08:15 PM UTC
Resolved
Jan 30, 2021, 01:20 AM UTC
Duration
5h 5m
Detected by Pingoru
Jan 29, 2021, 08:15 PM UTC

Affected components

Web ApplicationMacOS ApplicationWindows ApplicationVideo PlaybackSafeStream

Update timeline

  1. investigating Jan 29, 2021, 08:15 PM UTC

    We are currently investigating reports of users receiving errors when attempting to log in or play video files.

  2. monitoring Jan 29, 2021, 09:07 PM UTC

    We have identified the underlying cause and deployed a solution. Usage has returned to full uptime. Our engineers are continuing to monitor closely to prevent any recurrence.

  3. monitoring Jan 30, 2021, 01:20 AM UTC

    This has been resolved.

  4. resolved Jan 30, 2021, 01:20 AM UTC

    This incident has been resolved.