MediaSilo experienced a minor incident on August 9, 2021 affecting SFTP, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
SFTP
Update timeline
- identified Aug 09, 2021, 05:39 PM UTC
SFTP is experiencing severe congestion which may delay files from processing after the upload has completed. This does not affect the in-app upload process or uploads via API, which utilize HTTPS.
- monitoring Aug 09, 2021, 08:46 PM UTC
The SFTP queue has completed and all files are now being processed. The engineering team is reviewing available systems to determine a more efficient queuing method.
- resolved Aug 09, 2021, 09:48 PM UTC
This is resolved.