MediaSilo experienced a minor incident on August 11, 2021 affecting SFTP, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
SFTP
Update timeline
- identified Aug 11, 2021, 02:28 PM UTC
SFTP is experiencing severe congestion which may delay files from processing after the upload has completed. The engineering team is reviewing all systems to determine a more efficient queuing method. This does not affect the in-app upload process or uploads via API, which utilize HTTPS.
- resolved Aug 12, 2021, 03:33 PM UTC
The SFTP queue has completed and all files are now being processed.