MediaSilo experienced a critical incident on December 15, 2021 affecting SSO, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
SSO
Update timeline
- identified Dec 15, 2021, 04:04 PM UTC
An upstream service provider is experiencing issues which may prevent users who authenticate via Single Sign-On from beginning new sessions. This does not affect users who authenticate via login links.
- monitoring Dec 15, 2021, 04:23 PM UTC
Our upstream provider has confirmed resolution of this event. Our engineers are continuing to monitor system usage closely to prevent further interruptions.
- resolved Dec 15, 2021, 07:03 PM UTC
After monitoring, our engineers have confirmed the issue is now resolved.