MediaSilo experienced a critical incident on December 16, 2021 affecting SSO, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 16, 2021, 07:03 PM UTC
An upstream service provider is experiencing issues which may prevent users who authenticate via Single Sign-On from beginning new sessions. This does not affect users who authenticate via login links.
- monitoring Dec 16, 2021, 08:05 PM UTC
Our upstream provider has confirmed resolution of this event. Our engineers are continuing to monitor system usage closely to prevent further interruptions.
- identified Dec 16, 2021, 08:40 PM UTC
An upstream service provider is experiencing issues which may prevent users who authenticate via Single Sign-On from beginning new sessions. This does not affect users who authenticate via login links.
- monitoring Dec 16, 2021, 08:59 PM UTC
Our upstream provider has confirmed resolution of this event. Our engineers are continuing to monitor system usage closely to prevent further interruptions.
- resolved Dec 16, 2021, 09:52 PM UTC
After monitoring, our engineers have confirmed the issue is now resolved.