MediaSilo experienced a minor incident on December 22, 2021 affecting Web Application and iOS App and 1 more component, lasting 4h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File Download
Update timeline
- monitoring Dec 22, 2021, 06:58 PM UTC
Engineering has identified an issue with an upstream provider that is impacting Shift. Intermittent issues could occur. Engineering is actively monitoring the issues with the service provider.
- resolved Dec 22, 2021, 11:31 PM UTC
Engineering has determined the upstream issues have been resolved. The incident is resolved.