MediaSilo experienced a critical incident on February 24, 2022 affecting Web Application and iOS App and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File Download
Update timeline
- investigating Feb 24, 2022, 04:39 PM UTC
Engineering has discovered an issue with our upstream provider which is impacting access to Shift. They are currently investigating.
- identified Feb 24, 2022, 04:55 PM UTC
Engineering has identified the problem and is continuing to work toward a resolution.
- monitoring Feb 24, 2022, 05:13 PM UTC
Engineering has identified Shift is recovering and is closely monitoring the issue.
- resolved Feb 24, 2022, 06:06 PM UTC
Engineering has completed monitoring and the issue with the upstream provider is now resolved.