MediaSilo incident

System Outage

Critical Resolved View vendor source →

MediaSilo experienced a critical incident on July 6, 2022 affecting Web Application and iOS App and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2022, 08:48 PM UTC
Resolved
Jul 06, 2022, 09:10 PM UTC
Duration
21m
Detected by Pingoru
Jul 06, 2022, 08:48 PM UTC

Affected components

Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File Download

Update timeline

  1. investigating Jul 06, 2022, 08:48 PM UTC

    Engineering has discovered an issue with our upstream provider which is impacting access to Shift. They are currently investigating.

  2. monitoring Jul 06, 2022, 08:53 PM UTC

    Engineering has identified and addressed an issue with our upstream provider which is impacting access to Shift. They are currently monitoring.

  3. resolved Jul 06, 2022, 09:10 PM UTC

    Engineering has completed their monitoring and the issue is now resolved.