MediaSilo experienced a minor incident on November 28, 2022 affecting Web Application and MacOS Application and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationMacOS ApplicationWindows Application
Update timeline
- identified Nov 28, 2022, 02:39 PM UTC
We have identified an issue that affects load times on the MediaSilo web application and desktop application. Our team is actively working on resolving this issue.
- monitoring Nov 28, 2022, 03:12 PM UTC
We have implemented a resolution to this issue and are now monitoring its status. Users who originally attempted access must first clear cache to continue using the application. Users who have not logged in yet should not have any issues.
- resolved Nov 28, 2022, 03:58 PM UTC
The issue has been resolved and all monitoring has been completed by our team.