MediaSilo experienced a notice incident on January 4, 2023 affecting Web Application and iOS App and 1 more component, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 04, 2023, 10:18 PM UTC
We have identified a service interruption with an upstream provider that will impact notifications such as new video links, asset notification, and other similar e-mails. We are monitoring the situation and will update as soon as this has been resolved. Please note that this does NOT impact login, and only affects notifications.
- monitoring Jan 05, 2023, 12:22 AM UTC
The upstream provider has reported that services has been restored. We are currently monitoring the situation.
- identified Jan 05, 2023, 12:48 AM UTC
Service interruption with our upstream provider is still impacting notifications such as new video links, asset notification, and other similar e-mails. We are continuing to monitor the situation and will update as soon as this has been resolved. Please note that this does NOT impact login, and only affects notifications.
- resolved Jan 05, 2023, 03:18 AM UTC
The issue has been resolved and all monitoring has been completed by our team.