MediaSilo experienced a notice incident on June 9, 2023 affecting Web Application and iOS App and 1 more component, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File Download
Update timeline
- identified Jun 09, 2023, 11:35 PM UTC
We have identified a service interruption that has caused service degradation and will impact use of service. We have identified this issue through one of our downstream providers and are currently working on the issue.
- monitoring Jun 10, 2023, 12:31 AM UTC
Fix was deployed and service restored. We will continue to monitor.
- monitoring Jun 10, 2023, 03:33 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 10, 2023, 03:34 AM UTC
This incident has been resolved.