MediaSilo incident

Slow Processing For New Events in Insights

Notice Resolved View vendor source →

MediaSilo experienced a notice incident on January 31, 2024 affecting Web Application and iOS App and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2024, 11:55 PM UTC
Resolved
Feb 01, 2024, 03:37 AM UTC
Duration
3h 41m
Detected by Pingoru
Jan 31, 2024, 11:55 PM UTC

Affected components

Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationMediaSilo for tvOS

Update timeline

  1. identified Jan 31, 2024, 11:55 PM UTC

    Processing for the analytics queue is backed up at this time. This affects all new events in insights. Engineers are currently working on clearing the queue and increasing resources.

  2. resolved Feb 01, 2024, 03:37 AM UTC

    This has now been resolved and the processing queue has been cleared.