MediaSilo incident

Password Protected Review Links Not Loading

Notice Resolved View vendor source →

MediaSilo experienced a notice incident on April 2, 2024 affecting Web Application and iOS App and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2024, 03:19 PM UTC
Resolved
Apr 02, 2024, 03:33 PM UTC
Duration
14m
Detected by Pingoru
Apr 02, 2024, 03:19 PM UTC

Affected components

Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File Download

Update timeline

  1. investigating Apr 02, 2024, 03:19 PM UTC

    We are currently experiencing an interruption with password protected review links which are not loading. We are currently investigating the cause. This does not impact Presentation links or other types of review links.

  2. identified Apr 02, 2024, 03:29 PM UTC

    The reason for password protected links not loading has now been identified and we are working on implementing a fix.

  3. resolved Apr 02, 2024, 03:33 PM UTC

    This has now been resolved.