MediaSilo incident

Asset Processing Currently Experiencing Potential Delays

Minor Resolved View vendor source →

MediaSilo experienced a minor incident on April 11, 2024 affecting Web Application and MacOS Application and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2024, 01:29 AM UTC
Resolved
Apr 11, 2024, 03:06 AM UTC
Duration
1h 36m
Detected by Pingoru
Apr 11, 2024, 01:29 AM UTC

Affected components

Web ApplicationMacOS ApplicationWindows ApplicationFile IngestSafeStream

Update timeline

  1. investigating Apr 11, 2024, 01:29 AM UTC

    Processing for assets are currently experiencing potential delays. Assets can still be uploaded, but may experience encoding delays once the upload has completed. Engineering is currently investigating.

  2. monitoring Apr 11, 2024, 02:49 AM UTC

    A fix has been implemented and any delayed uploaded assets are now in the queue to encode. We are currently monitoring the situation.

  3. resolved Apr 11, 2024, 03:06 AM UTC

    This has now been resolved.