MediaSilo incident

Asset Processing Currently Experiencing Potential Delays

Notice Resolved View vendor source →

MediaSilo experienced a notice incident on January 15, 2025 affecting Web Application and MacOS Application and 1 more component, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 08:20 PM UTC
Resolved
Jan 16, 2025, 12:43 AM UTC
Duration
4h 23m
Detected by Pingoru
Jan 15, 2025, 08:20 PM UTC

Affected components

Web ApplicationMacOS ApplicationWindows ApplicationFile IngestVideo PlaybackSafeStream

Update timeline

  1. investigating Jan 15, 2025, 08:20 PM UTC

    Processing for assets are currently experiencing potential delays. Assets can still be uploaded, but may experience encoding delays once the upload has completed. Engineering is currently investigating.

  2. monitoring Jan 15, 2025, 09:25 PM UTC

    A fix has been implemented and any delayed uploaded assets are now in the queue to encode. We are currently monitoring the situation.

  3. resolved Jan 16, 2025, 12:43 AM UTC

    This has now been resolved.