Medallia Agent Connect incident

Agent Connect Service Degradation Notification

Critical Resolved View vendor source →

Medallia Agent Connect experienced a critical incident on June 27, 2025 affecting Web application, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2025, 12:01 PM UTC
Resolved
Jun 27, 2025, 01:19 PM UTC
Duration
1h 17m
Detected by Pingoru
Jun 27, 2025, 12:01 PM UTC

Affected components

Web application

Update timeline

  1. investigating Jun 27, 2025, 12:01 PM UTC

    The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

  2. monitoring Jun 27, 2025, 12:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 27, 2025, 01:19 PM UTC

    Several users of the web app were presented with an error page during the impacted time frame impacting requests to the whole web application. Requests to API and the ability to answer surveys were not impacted. No data was lost during the incident time frame.