Medallia Agent Connect incident

Issues with API Impacting Survey Requests and Survey Responses

Notice Resolved View vendor source →

Medallia Agent Connect experienced a notice incident on November 25, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 03:53 PM UTC
Resolved
Nov 25, 2020, 03:53 PM UTC
Duration
—
Detected by Pingoru
Nov 25, 2020, 03:53 PM UTC

Update timeline

  1. resolved Nov 25, 2020, 03:53 PM UTC

    We have experienced increased error rates with our infrastructure vendor that affected sending survey requests and receiving survey responses. The timeline for the errors was approximately 9:45-10:30. This is resolved, but please reach out to Support with any concerns.