Medallia Agent Connect incident

Stella Connect Service Degradation Notification

Notice Resolved View vendor source →

Medallia Agent Connect experienced a notice incident on December 2, 2020, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2020, 05:06 PM UTC
Resolved
Dec 02, 2020, 07:18 PM UTC
Duration
2h 11m
Detected by Pingoru
Dec 02, 2020, 05:06 PM UTC

Update timeline

  1. investigating Dec 02, 2020, 05:06 PM UTC

    We are currently experiencing a service degradation on Stella Connect causing time outs and pages to not load. We are aware of the incident and will provide an update within the hour.

  2. identified Dec 02, 2020, 05:32 PM UTC

    We have identified the issue and it is under control. We are continuing to work to maintain monitoring and make sure it doesn't happen again. Please let us know if you are continuing to see intermittent outages.

  3. monitoring Dec 02, 2020, 05:54 PM UTC

    We have successfully upped our database capacity and have addressed previous issues. We are also continuing to monitor and put more safeguards in place to prevent these kind of errors in the future. Thank you for your patience!

  4. resolved Dec 02, 2020, 07:18 PM UTC

    This incident has been resolved. We are continuing to add more preventative measures, but all systems are functional. Thank you for your patience!