Medallia Agent Connect incident

Stella Connect Service Degradation Notification

Critical Resolved View vendor source →

Medallia Agent Connect experienced a critical incident on December 4, 2020, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2020, 01:16 AM UTC
Resolved
Dec 04, 2020, 02:03 AM UTC
Duration
46m
Detected by Pingoru
Dec 04, 2020, 01:16 AM UTC

Update timeline

  1. investigating Dec 04, 2020, 01:16 AM UTC

    We are currently experiencing a service degradation on Stella Connect. We are aware of the incident and will provide an update within the hour.

  2. investigating Dec 04, 2020, 01:23 AM UTC

    We are currently experiencing an issue with access to the Stella Connect application. We are looking into it further and will update with information as soon as we have it.

  3. monitoring Dec 04, 2020, 01:32 AM UTC

    This issue has been identified and rolled back and we are now monitoring further. The application should be up and running as expected. We appreciate your patience!

  4. resolved Dec 04, 2020, 02:03 AM UTC

    This incident has been resolved. We will continue to look into the cause. Please let us know if you see any additional loading issues. We appreciate your patience!