Medallia Agent Connect incident

Stella Connect Service Degradation Notification

Notice Resolved View vendor source →

Medallia Agent Connect experienced a notice incident on December 10, 2020, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2020, 04:02 PM UTC
Resolved
Dec 10, 2020, 04:55 PM UTC
Duration
52m
Detected by Pingoru
Dec 10, 2020, 04:02 PM UTC

Update timeline

  1. investigating Dec 10, 2020, 04:02 PM UTC

    We are currently experiencing a service degradation on Stella Connect. We are aware of the incident and will provide an update within the hour.

  2. monitoring Dec 10, 2020, 04:43 PM UTC

    Our team has identified and resolved the issue which caused errors to occur when loading QA transcripts or exporting response data. Between 11:01 and 11:09 am EST, you may have experienced errors when accessing Stella Connect. Our team will continue to monitor to ensure complete resolution.

  3. resolved Dec 10, 2020, 04:55 PM UTC

    Our team has monitored the issue to ensure complete resolution. Thank you for your patience!