Medallia Agent Connect incident

Delayed Service Recovery Surveys

Notice Resolved View vendor source →

Medallia Agent Connect experienced a notice incident on May 13, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 13, 2021, 11:46 PM UTC
Resolved
May 13, 2021, 11:46 PM UTC
Duration
—
Detected by Pingoru
May 13, 2021, 11:46 PM UTC

Update timeline

  1. resolved May 13, 2021, 11:46 PM UTC

    We have identified an issue that caused Service Recovery survey delivery delays and have resolved the root cause. Survey requests are being captured normally and have enqueued. We are now monitoring to ensure that survey requests are processed as expected.