Medallia Agent Connect incident

Issues with API Impacting Survey Requests and Survey Responses

Notice Resolved View vendor source →

Medallia Agent Connect experienced a notice incident on October 21, 2021, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2021, 09:15 PM UTC
Resolved
Oct 21, 2021, 09:36 PM UTC
Duration
20m
Detected by Pingoru
Oct 21, 2021, 09:15 PM UTC

Update timeline

  1. monitoring Oct 21, 2021, 09:15 PM UTC

    The timeline for the errors began approximately 3:40pm ET. We experienced a data return API error on Stella Connect. This caused an error for any requests that contained an answer with an "N/A" option. We are working diligently on a fix and will provide updates here as soon as possible!

  2. resolved Oct 21, 2021, 09:36 PM UTC

    This has been resolved. The timeline for the issue was approximately 3:40pm ET - 5:35pm ET. Please reach out to Support with any concerns.