Medallia Agent Connect incident

Issue with in progress exports

Major Resolved View vendor source →

Medallia Agent Connect experienced a major incident on April 19, 2022, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2022, 06:43 PM UTC
Resolved
Apr 19, 2022, 10:54 PM UTC
Duration
4h 11m
Detected by Pingoru
Apr 19, 2022, 06:43 PM UTC

Update timeline

  1. investigating Apr 19, 2022, 06:43 PM UTC

    We are investing an issue starting yesterday where some users are unable to perform a new export due to a warning message that they already have an export in progress.

  2. resolved Apr 19, 2022, 10:54 PM UTC

    A fix has been deployed.