Medallia Agent Connect incident
Agent Connect Service Degradation
Medallia Agent Connect experienced a minor incident on July 16, 2023, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 16, 2023, 08:54 AM UTC
Our team is aware of and investigating a service degradation -- users may experience errors in the application, including when attempting to conduct a QA Review. We are assessing any other possible areas of impact and will provide updates here as soon as possible. Thank you for your patience and please do not hesitate to reach out to our support team with any questions!
- investigating Jul 16, 2023, 09:29 AM UTC
We are continuing to investigate this issue.
- investigating Jul 16, 2023, 11:00 AM UTC
We appreciate your patience as our team continues to investigate the issue causing increased error occurrence when conducting QA Reviews in the Agent Connect application. We'll be sure to provide updates here as soon as they become available!
- resolved Jul 16, 2023, 01:31 PM UTC
During this period, background job processing was unavailable for our web application for some users. This impacted areas of the application like fetching QA review transcripts and receiving email notifications when a QA review has been completed. This issue has been resolved and the affected components will no longer experience this issue.