Medallia Agent Connect incident

Agent Connect Service Degradation Notification

Major Resolved View vendor source →

Medallia Agent Connect experienced a major incident on November 21, 2024 affecting Web application, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 07:14 PM UTC
Resolved
Nov 21, 2024, 11:04 PM UTC
Duration
3h 49m
Detected by Pingoru
Nov 21, 2024, 07:14 PM UTC

Affected components

Web application

Update timeline

  1. investigating Nov 21, 2024, 07:14 PM UTC

    The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

  2. monitoring Nov 21, 2024, 10:00 PM UTC

    Error rates for the web application are subsiding. During this time, there were no data lost for incoming survey requests and responses. We continue to monitor the situation.

  3. resolved Nov 21, 2024, 11:04 PM UTC

    This incident has been resolved.