Medallia Agent Connect incident

Agent Connect Service Degradation Notification

Major Resolved View vendor source →

Medallia Agent Connect experienced a major incident on November 22, 2024 affecting Web application, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2024, 03:29 PM UTC
Resolved
Nov 22, 2024, 07:09 PM UTC
Duration
3h 39m
Detected by Pingoru
Nov 22, 2024, 03:29 PM UTC

Affected components

Web application

Update timeline

  1. investigating Nov 22, 2024, 03:29 PM UTC

    The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

  2. investigating Nov 22, 2024, 03:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 22, 2024, 03:42 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 22, 2024, 05:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 22, 2024, 07:09 PM UTC

    This incident has been resolved.