Medallia Agent Connect incident

Agent Connect Service Degradation Notification

Major Resolved View vendor source →

Medallia Agent Connect experienced a major incident on May 7, 2025 affecting Web application, lasting 5h 54m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 02:30 PM UTC
Resolved
May 07, 2025, 08:24 PM UTC
Duration
5h 54m
Detected by Pingoru
May 07, 2025, 02:30 PM UTC

Affected components

Web application

Update timeline

  1. investigating May 07, 2025, 02:30 PM UTC

    The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

  2. monitoring May 07, 2025, 03:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2025, 08:24 PM UTC

    This incident has been resolved.