Med-Metrix experienced a minor incident on June 24, 2021 affecting Clinician Console, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Clinician Console
Update timeline
- identified Jun 24, 2021, 06:08 PM UTC
Change Healthcare's real-time eligibility APIs are currently down. Pulling eligibility using a payer from Change will not respond at this time. We're working with Change Healthcare to get a timeline for when they'll return to normal operation.
- monitoring Jun 24, 2021, 06:25 PM UTC
Change Healthcare's real-time eligibility APIs are responding healthy again. We'll continue to monitor the eligibility results from Change.
- resolved Jun 24, 2021, 07:00 PM UTC
Change Healthcare is now responding normally.