Med-Metrix experienced a notice incident on September 27, 2021, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 27, 2021, 07:08 PM UTC
We are currently investigating an issue importing the name field. This is only affecting the view of appointments and has no affect on the internal use of PatientPal.
- identified Sep 27, 2021, 07:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 27, 2021, 08:06 PM UTC
A fix has been implemented and patient names are importing correctly. We've confirmed minimal impact to patients and have queued up processes to retrieve missing names from EMRs automatically, this issue should continue to resolve itself over the next hour.
- resolved Sep 27, 2021, 08:34 PM UTC
This incident has been resolved.