Med-Metrix incident

Intake forms not syncing to EMR

Major Resolved View vendor source →

Med-Metrix experienced a major incident on February 18, 2022 affecting Database and Queues, lasting 10h 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2022, 05:05 PM UTC
Resolved
Feb 19, 2022, 03:47 AM UTC
Duration
10h 42m
Detected by Pingoru
Feb 18, 2022, 05:05 PM UTC

Affected components

DatabaseQueues

Update timeline

  1. investigating Feb 18, 2022, 05:05 PM UTC

    We are currently investigating an issue with submitted intakes not uploading to EMRs.

  2. identified Feb 18, 2022, 05:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 18, 2022, 07:14 PM UTC

    A fix has been implemented and we are working to sync the intakes that failed to upload earlier today.

  4. monitoring Feb 18, 2022, 07:15 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 19, 2022, 03:47 AM UTC

    This incident has been resolved.