Med-Metrix experienced a major incident on April 5, 2022 affecting Robototic Process Automation Processes, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Robototic Process Automation Processes
Update timeline
- investigating Apr 05, 2022, 04:24 PM UTC
We are currently investigating an issue preventing jobs in the integration queue from running. Intake documents and demographics may not be updating to integrated EMRs.
- identified Apr 05, 2022, 04:34 PM UTC
The issue has been identified and a fix has been implemented. We are providing additional resources to help the queue catch up.
- resolved Apr 05, 2022, 05:07 PM UTC
Queue has caught up and is continuing to be fully operational.