Med-Metrix incident
Intake documents and PDFs fail to download and sync
Med-Metrix experienced a major incident on November 28, 2023 affecting Robototic Process Automation Processes and Clinician Console, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 28, 2023, 06:08 PM UTC
We are investigating an issue with our process for generating PDFs which is currently preventing completed intakes from being downloaded or synced to client EMRs.
- identified Nov 28, 2023, 08:04 PM UTC
The issue has been identified and we are releasing an update to restore PDF functionality. We will reprocess all completed intakes to ensure completed intake documents are uploaded to client EMRs.
- monitoring Nov 28, 2023, 09:10 PM UTC
A fix has been implemented and we are monitoring the results. All recently completed intakes will be queued to be uploaded to client EMRs.
- monitoring Nov 28, 2023, 09:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 28, 2023, 09:49 PM UTC
This incident has been resolved. Intakes are queued to be uploaded and may additional time to catch up depending on the integration. Please contact us if you have questions or are experiencing additional service interruptions.