Med-Metrix incident

Submitted Intakes Not Uploading

Major Resolved View vendor source →

Med-Metrix experienced a major incident on January 18, 2024 affecting API Servers, lasting 11h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2024, 03:45 PM UTC
Resolved
Jan 19, 2024, 03:06 AM UTC
Duration
11h 20m
Detected by Pingoru
Jan 18, 2024, 03:45 PM UTC

Affected components

API Servers

Update timeline

  1. investigating Jan 18, 2024, 03:45 PM UTC

    We are currently investigating an issue with submitted intakes not uploading automatically to client EMRs.

  2. identified Jan 18, 2024, 05:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 18, 2024, 09:44 PM UTC

    New intakes are uploading successfully. We are working to queue all previously completed intakes to be uploaded.

  4. resolved Jan 19, 2024, 03:06 AM UTC

    This incident has been resolved.