Med-Metrix experienced a minor incident on June 22, 2021 affecting Payments and Clinician Console, lasting 20h 30m. The incident has been resolved; the full update timeline is below.
Affected components
PaymentsClinician Console
Update timeline
- identified Jun 22, 2021, 07:33 PM UTC
Refunds are not processing correctly from the Console. We're currently working to resolve the situation.
- monitoring Jun 23, 2021, 01:23 PM UTC
A fix has been implemented and we are monitoring the situation.
- resolved Jun 23, 2021, 04:04 PM UTC
This incident has been resolved. You should now be able to refund transactions. Please click Refresh when you see the new deployment notification in the Console.