Med-Metrix experienced a critical incident on July 29, 2021 affecting Clinician Console, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Clinician Console
Update timeline
- identified Jul 29, 2021, 12:56 PM UTC
Users are unable to login to the Console. We have identified the cause and are working to resolve this as soon as possible.
- monitoring Jul 29, 2021, 01:09 PM UTC
A fix has been released. Users will need to refresh the Console to ensure they get the latest version which resolves the outage.
- resolved Jul 29, 2021, 01:17 PM UTC
This incident has been resolved.