Med-Metrix experienced a minor incident on August 20, 2021 affecting Robototic Process Automation Processes, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Robototic Process Automation Processes
Update timeline
- investigating Aug 20, 2021, 04:02 PM UTC
We're currently working to resolve a performance issue resulting in delays to all integration processes, as we work to resolve you may continue to see delay in new appointments being available in PatientPal and completed intake documents uploading slowly.
- monitoring Aug 20, 2021, 04:32 PM UTC
Our backlog of queued up jobs has been worked through. We're continuing to monitor the performance to ensure stability.
- resolved Aug 20, 2021, 05:06 PM UTC
This incident has been resolved.