Med-Metrix experienced a critical incident on August 29, 2021 affecting Email Service, lasting 21h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Email Service
Update timeline
- investigating Aug 29, 2021, 03:18 PM UTC
We are currently working with our email service provider to resolve an interruption to outgoing emails. No emails are being delivered at this time. We've switched our message handling logic to default to text messages for patients to minimize interruptions and are working to restore email service functionality as quickly as possible.
- resolved Aug 30, 2021, 12:45 PM UTC
This incident has been resolved.