Med-Metrix incident

Appointments not importing

Major Resolved View vendor source →

Med-Metrix experienced a major incident on September 28, 2021 affecting Robototic Process Automation Processes, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2021, 01:34 PM UTC
Resolved
Sep 28, 2021, 01:48 PM UTC
Duration
14m
Detected by Pingoru
Sep 28, 2021, 01:34 PM UTC

Affected components

Robototic Process Automation Processes

Update timeline

  1. investigating Sep 28, 2021, 01:34 PM UTC

    We are currently investigating an issue affecting some integrations resulting in newly scheduled appointments not being imported.

  2. identified Sep 28, 2021, 01:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 28, 2021, 01:48 PM UTC

    This incident has been resolved.