Med-Metrix experienced a major incident on December 7, 2021 affecting Patient Portal and Clinician Console, lasting 23h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Patient PortalClinician Console
Update timeline
- investigating Dec 07, 2021, 04:06 PM UTC
We are currently investigating an outage preventing applications from loading content. The patient portal and console may have degraded performance for some users.
- identified Dec 07, 2021, 05:43 PM UTC
Amazon AWS is experiencing network outages at their US East-1 Data Center. This is causing intermittent outages for PatientPal and some of the worlds largest internet services. We will continue to update all of our customers as we know more.
- monitoring Dec 07, 2021, 11:13 PM UTC
Amazon Web Services is now running. PatientPal is functional but may see slower speeds as AWS comes back online.
- resolved Dec 08, 2021, 03:59 PM UTC
This incident has been resolved.