Med-Metrix incident

Documents cannot be downloaded or synced via integrations

Major Resolved View vendor source →

Med-Metrix experienced a major incident on January 16, 2023 affecting Robototic Process Automation Processes and Clinician Console and 1 more component, lasting 14h 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2023, 01:46 PM UTC
Resolved
Jan 17, 2023, 04:21 AM UTC
Duration
14h 34m
Detected by Pingoru
Jan 16, 2023, 01:46 PM UTC

Affected components

Robototic Process Automation ProcessesClinician ConsoleFile Storage

Update timeline

  1. investigating Jan 16, 2023, 01:46 PM UTC

    We are currently investigating this issue.

  2. identified Jan 16, 2023, 01:57 PM UTC

    The issue has been identified and the fix is being implemented.

  3. monitoring Jan 16, 2023, 03:34 PM UTC

    A fix has been implemented and we are monitoring our queues to ensure all documents are uploaded to EMRs successfully.

  4. resolved Jan 17, 2023, 04:21 AM UTC

    This incident has been resolved.