Med-Metrix incident

AWS Outage

Critical Resolved View vendor source →

Med-Metrix experienced a critical incident on June 13, 2023 affecting Patient Portal and API Servers and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:09 PM UTC
Resolved
Jun 13, 2023, 09:04 PM UTC
Duration
1h 54m
Detected by Pingoru
Jun 13, 2023, 07:09 PM UTC

Affected components

Patient PortalAPI ServersClinician Console

Update timeline

  1. investigating Jun 13, 2023, 07:09 PM UTC

    Amazon Web Services is having an outage that is affecting the availability of PatientPal services. We are investigating this issue.

  2. identified Jun 13, 2023, 07:35 PM UTC

    The root cause of the outage has been identified and we are actively working to resolve this issue.

  3. monitoring Jun 13, 2023, 08:45 PM UTC

    PatientPal services are now partially available. We are continuing to work towards full recovery.

  4. resolved Jun 13, 2023, 09:04 PM UTC

    All PatientPal services are operating successfully and are restored. We are continuing to monitor all services.