Med-Metrix incident

Console and Patient Portal are down

Critical Resolved View vendor source →

Med-Metrix experienced a critical incident on September 29, 2023 affecting Patient Portal and Clinician Console, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2023, 06:39 PM UTC
Resolved
Sep 29, 2023, 07:02 PM UTC
Duration
23m
Detected by Pingoru
Sep 29, 2023, 06:39 PM UTC

Affected components

Patient PortalClinician Console

Update timeline

  1. investigating Sep 29, 2023, 06:44 PM UTC

    We are currently investigating an issue that is preventing our Console and Patient Portal from loading for all users.

  2. identified Sep 29, 2023, 06:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 29, 2023, 06:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 29, 2023, 07:02 PM UTC

    Both applications are responding to all requests successfully.