M.D.G. IT incident

Connectivity issues to Sydney Services

Major Resolved View vendor source →

M.D.G. IT experienced a major incident on December 12, 2018 affecting VPS Hosting, Sydney and Shared Hosting, Sydney and 1 more component, lasting 5h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2018, 12:57 AM UTC
Resolved
Dec 12, 2018, 06:45 AM UTC
Duration
5h 47m
Detected by Pingoru
Dec 12, 2018, 12:57 AM UTC

Affected components

VPS Hosting, SydneyShared Hosting, SydneyClient AreaTicket Support

Update timeline

  1. identified Dec 12, 2018, 12:57 AM UTC

    We are currently seeing a potential denial of service attack, we are in the process of working with our providers to mitigate this issue.

  2. identified Dec 12, 2018, 12:58 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Dec 12, 2018, 01:08 AM UTC

    We have confirmed that a Denial of Service attack is currently in progress and is being mitigated.

  4. monitoring Dec 12, 2018, 01:17 AM UTC

    The Denial of Service has now been mitigated, all services should now return to normal.

  5. resolved Dec 12, 2018, 06:45 AM UTC

    This incident has been resolved.