M.D.G. IT incident

Connectivity issues to Sydney Services

Critical Resolved View vendor source →

M.D.G. IT experienced a critical incident on December 13, 2018 affecting VPS Hosting, Sydney and Shared Hosting, Sydney and 1 more component, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2018, 03:20 AM UTC
Resolved
Dec 13, 2018, 05:55 AM UTC
Duration
2h 35m
Detected by Pingoru
Dec 13, 2018, 03:20 AM UTC

Affected components

VPS Hosting, SydneyShared Hosting, SydneyClient AreaTicket Support

Update timeline

  1. identified Dec 13, 2018, 03:20 AM UTC

    We are currently seeing a potential denial of service attack, we are in the process of working with our providers to mitigate this issue.

  2. identified Dec 13, 2018, 03:22 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 13, 2018, 03:46 AM UTC

    The Denial of Service has now been mitigated as of 10 minutes ago, all services should now return to normal, and additional measures have been put in place at the upstream provider.

  4. identified Dec 13, 2018, 04:48 AM UTC

    We are currently seeing a potential denial of service attack, we are in the process of working with our providers to mitigate this issue.

  5. monitoring Dec 13, 2018, 05:10 AM UTC

    The Denial of Service has now been mitigated, services should now return to normal.

  6. resolved Dec 13, 2018, 05:55 AM UTC

    This incident has been resolved.