M.D.G. IT incident

Incoming ticket reply emails are not being attached to tickets

Notice Resolved View vendor source →

M.D.G. IT experienced a notice incident on February 22, 2024 affecting Ticket Support, lasting 7h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2024, 04:00 AM UTC
Resolved
Feb 22, 2024, 11:07 AM UTC
Duration
7h 7m
Detected by Pingoru
Feb 22, 2024, 04:00 AM UTC

Affected components

Ticket Support

Update timeline

  1. investigating Feb 22, 2024, 04:00 AM UTC

    Piped ticket emails are not working after a critical security upgrade overnight. Please add ticket replies in the M.D.G. IT client area rather than replying to the ticket email while this is being resolved.

  2. resolved Feb 22, 2024, 11:07 AM UTC

    This incident has been resolved.