Mayan incident

All EventIS services unreachable although they are appearing in Datadog as responsive in the traces.

Major Resolved View vendor source →

Mayan experienced a major incident on January 26, 2024 affecting Eventis, lasting 21h 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2024, 05:20 PM UTC
Resolved
Jan 27, 2024, 02:33 PM UTC
Duration
21h 13m
Detected by Pingoru
Jan 26, 2024, 05:20 PM UTC

Affected components

Eventis

Update timeline

  1. investigating Jan 26, 2024, 05:20 PM UTC

    Investigating

  2. investigating Jan 26, 2024, 05:55 PM UTC

    Still investigating the issue but services are back online

  3. monitoring Jan 26, 2024, 05:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 27, 2024, 02:33 PM UTC

    Some types of events were causing an error that created a long pause. These have been handled differently to avoid delaying the response.