Mayan incident

Automated Bidding Agent (ABA) Failed to change bids

Major Resolved View vendor source →

Mayan experienced a major incident on May 23, 2024 affecting Automated Bidding Agent, lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 06:15 PM UTC
Resolved
May 23, 2024, 11:36 PM UTC
Duration
5h 21m
Detected by Pingoru
May 23, 2024, 06:15 PM UTC

Affected components

Automated Bidding Agent

Update timeline

  1. identified May 23, 2024, 06:15 PM UTC

    ABA did not run on May 21-22. We have identified an outage because of running out of memory and an additional issue. We are working on manually rerunning the May 22 bid change, and expect it to happen in less than 2 hours.

  2. identified May 23, 2024, 09:35 PM UTC

    We have fixed the original 2 issues but during the latest run, we encountered a new issue. The next run will finish in 30 min. We will share more updates then.

  3. identified May 23, 2024, 10:27 PM UTC

    We have identified and fixed the root cause for the latest issue. it was an edge case when determining which ABA campaigns have an updated status. We are running the update manually again and will report back after that is finished.

  4. resolved May 23, 2024, 11:36 PM UTC

    Issues were identified, ABA run successfully, bids were prepared and pushed. Bids are ready to be pushed as scheduled.